Applicability
This Privacy Policy (the “Policy”) applies to the following web sites: VoidMyMortgage.com, DoverDigital.com and NowWhatDoYouDo.com (collectively, the “Web Sites”). Where a portion of this Policy does not apply to all of the Web Sites, that will be indicated in the Policy.
General
We understand and respect your concerns about privacy and the security of personal information, and we want you to feel comfortable using our Web Sites. Maintaining the security of your personally identifiable information is important to us, as is giving you choices as to how that information is used and shared. We've created this Privacy Policy to provide you with information about data security and the privacy practices and policies applicable to the Web Sites identified above.
Types of Information We Collect
Information collected online is usually categorized as either general or personally identifiable.
General Information
The Web Sites (other than DoverDigital.com or VoidMyMortgage.com) may collect general information, which refers to data that is generally not tied back to a specific individual. The information we collect (either directly or through the use of a third-party tracking system) includes:
- The IP address of the computer making the request (Usually this is not your personal computer, but a computer used by your internet service provider or company network).
- The URL that is being requested.
- The date and time of the request.
- The browser type and operating system used to make the request.
- Referring URL
We also may collect aggregate search terms from search engine referrals to determine what information visitors are searching for when they find our Web Sites.
All of this general information is used to administer and improve our Web Sites and diagnose any technical problems which may occur with our servers.
Personally Identifiable Information
Personally identifiable information refers to data that tells us specifically who you are, such as your name and email address, which may be collected in addition to the general data described above.
The Web Sites may collect personal information through correspondence, by email or via our contact forms. (This is the only way personally identifiable information is collected by VoidMyMortgage.com, DoverDigital.com, and NowWhatDoYouDo.com.)
If you contact us, we may keep a record of that correspondence. We use the information provided so that we may respond to the email. Unless you give your consent, this information will not be used to contact you for purposes other than to respond to your inquiry and it will not be shared with third parties for their marketing purposes.
We may also collect nonpublic personal information about you on our Web Sites from the following sources:
- Information we receive from you, such as when you register for and order the products and services we provide, whether alone or in conjunction with other companies (collectively, the “Products”), or when you complete applications and other forms.
- Information about your transactions with us, our affiliates and other companies that help us provide the Products.
- Information that indicates the source of a referral when you have reached one of the Web Sites through a referral from another site.
- Information we receive from third parties, such as consumer reporting agencies and companies that provide demographic information.
The personally identifiable information that we collect from you on our Web Sites may include the following:
- First and last name
- Current and previous home address, including street name, city or town, state, and zip code
- Email address
- Telephone numbers
- Social security number
- Driver's license number
- Credit Card Number
- Information found in your credit report, including your credit score (if you order a product that includes a credit report and/or score)
- Income (if you choose to provide this information)
- Mortgage Information (if you choose to provide this information)
This information is necessary for us to verify your identity and provide the Products to you. If you are unwilling to provide this information to us, we will not be able to deliver the Products to you.
Putting Your Information to Work
We use this personally identifiable information to provide the Products to you and to provide support for the Products, as well as for various internal business purposes such as: customer service; fraud prevention; internal investigations; providing you information relating to the Products; and broadening and improving the services and products we and our affiliates can offer.
Disclosing Your Information
When you order a Product, we must share some of your personally identifiable information with third parties in order to process the transaction and provide you with the Products you have ordered.
For example, we must share your credit card number with our credit card processor in order to process your payment. We must share your name, address, and social security number with one or more of the three major credit reporting agencies or other providers in order to obtain a credit report and credit score to provide to you. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. In general, we will not share your email address with any third party. However, if you specifically authorize us to provide your email address to a third party, we may do so in accordance with your instructions.
If you choose to submit your personal information to us as part of a request to have a comprehensive mortgage audit completed, we will supply your personal information to the duly authorized auditors who will use the information you have provided to contact you regarding the specific product which you have requested.
Your submission of the questionnaire is your consent for us to disclose your information to any such auditor.
Consistent with the federal financial privacy laws, we may also disclose some of the nonpublic personal information we collect, as described above, to selected unaffiliated third parties (companies that are not owned or controlled by us) for various business purposes, including joint business efforts for related and unrelated products and services:
- Financial services providers, such as banks and mortgage lenders.
- Non-financial companies such as retailers, direct marketers, and publishers.
- Companies with which we have joint marketing agreements (see discussion below regarding collection of information by third-party sites and sponsors).
- Others, as permitted by law
We do not share any of your personally identifiable information with unrelated third parties for their own marketing purposes without your consent. However, we may disclose any of the information we collect to companies that perform marketing services on our behalf and companies that are related to us by common ownership or affiliated with us by common control. We will not disclose to third parties the credit report or credit score obtained in providing any Product without your prior specific consent.
The Web Sites may also share information to the extent we believe it is necessary to comply with the law (e.g., in response to subpoenas or government investigations), to assert or defend legal claims, and in order to investigate or respond to actual or suspected illegal activities, fraud, and threats of physical harm.
Your Right to Choose
You have the ability to opt out of certain types of information sharing and communications.
You may opt out of certain communications if you prefer that we not send you newsletters or offers regarding products and services. If you exercise this opt-out right, we will not send you any newsletters or product or service offers.
Please note that your decision to opt out will not apply to certain disclosures that are required for us to deliver the Products you have ordered or that are specifically permitted or required by law. For example, the Products cannot operate unless we transmit data to companies that help us provide the Products, such as by providing us with credit reports or processing credit card charges. Your general opt-out instructions also will not apply to specific disclosures or communications to which you consent.
Reviewing Your Information
You will be able to change the personal information you have provided to us by logging into the VoidMyMortgage.com Document Tracking System with your login ID and password. However, for security reasons, you will not be able to change the following information online: First Name, Social Security Number, and Date of Birth. You will also not be able to change personal information that we have obtained from third parties, such as the information in your credit reports.
Keeping Your Information Secure
Except for the disclosures and uses described above, we restrict access to nonpublic personal information about you to those employees and companies that need to know that information to provide the Products to you.
Those employees and companies are contractually required to maintain the confidentiality of information provided to them and not use it except as required to provide the Products to you or as you specifically consent. We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information. Information you provide to us when you register for and order the Products is transmitted to us through a secure sockets layer (SSL) transmission.
In addition, information we collect is subject to numerous measures designed to help protect it from unauthorized access or alteration, including for example, internal and external firewalls, physical security measures, and encryption of certain information. Of course, you must do your part to ensure the security of your information. For example, you must guard your logon ID and password and not permit unauthorized use of your account. No security measures can provide absolute protection of data, but we will strive to provide a superior level of protection for your information.
Collection of Information by Third-Party Sites and Sponsors
If our Web Sites contain links to other sites, we are not responsible for the privacy practices or content of those other sites.
What About Cookies?
A "cookie" is a small piece of information sent by a Web server and stored by the user's Web browser so the information can later be read back from that browser. Cookies enable the browser to identify itself to the server, and allow the server to maintain an active "session" with an individual user.
Cookies help the browser remember some specific information. We make limited use of cookies to make your visit to the Web Sites easier, to improve the user experience, and to identify individual users who have registered for certain products. We also use a third-party tracking service that uses cookies to gather statistical information about how our site is used. This statistical information is not connected to any of your personal information. See the section above titled General Information.
Tell-A-Friend Email
If you choose to use our referral service to tell a friend about any of our Web Sites or any of our Products, we may ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We do not store this information or disclose or use it for any other purpose.
Children's Privacy
The Web Sites and the Products are intended for use only by adults. We do not knowingly collect personally identifiable information from children.
Changes to Our Privacy Policy
We want you to be fully informed about how we will use your information and protect your privacy. We may change this Privacy Policy in the future. You agree that we may notify you of changes in our Privacy Policy by posting a new or updated policy on the Web sites. We will notify you of any material changes by providing a notice to that effect on the home page. You should periodically check this Privacy Policy for changes. Changes will take effect 30 days after we post a new or updated Privacy Policy. Your continued use of our site following the posting of changes to this Policy will mean you accept those changes.
Notices
We may send certain legally required notices or disclosures, including notices regarding our privacy policies, to you via E-mail, and you consent to receiving any such consents or disclosures via E-mail. It will be your responsibility to ensure that you have the necessary systems to allow you to receive E-mail notices and disclosures from us.
Contacting Us
If you have questions about this Privacy Policy or about our information practices, you can send us your question by sending an email to privacy (at) voidmymortgage.com or send correspondence to:
Privacy Policies
VoidMyMortgage.com
25 Highland Park Village, Suite 100
Dallas, TX 75205
Scope of Policy
This Privacy Policy applies to individuals using the Web Sites and the Products for personal, family or household purposes, unless a different privacy policy is provided in connection with a specific Product. Certain practices described and rights provided in this Privacy Policy may not apply to institutional users or individuals who use the Products for business purposes.
Revised: July 25, 2008




